Shipping policy

Shipping & Delivery (Getting Your Stuff to You)

Free Shipping: Orders over $74.99 ship free—because you've already spent enough on chewed-up shoes.

Processing Time: We'll get your order packed and out the door within 2–5 business days. During busy seasons (holidays, major product drops, spontaneous pet adoption spikes), it might take a bit longer.

Delivery Time: Once shipped, your order typically arrives in 3-7 business days, depending on where you live and which shipping option you chose at checkout.

Track Your Order: We'll send you tracking info as soon as your package ships, so you can obsessively refresh like the rest of us.

Safe & Secure: All payments go through our secure, encrypted checkout system. Your info is protected.

The reality check: Delivery estimates are just that—estimates. Carrier delays, weather tantrums, and other chaos beyond our control can affect timing. We appreciate your patience (we know you have plenty of practice with your pets).